Your Privacy Is Our Responsibility

1. Introduction and Scope

gqee is a trusted online betting and casino platform for users in Bangladesh. We place the highest importance on our users' privacy. This Policy applies in the following situations:

• When registering or logging in to our website gqee.cam
• When using any of our services
• When contacting our customer support team
• When claiming our promotional offers or bonuses
• When carrying out financial transactions

This Policy applies only to information collected through the gqee platform. Third-party websites and payment providers have their own privacy policies, and we are not responsible for those.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Identification Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Valid national identity card number (for KYC verification)
• Email address
• Payment account details (bKash, Nagad, Rocket, Upay, etc.)

2.2 Usage Information

• IP address and device type
• Browser and operating system information
• Time spent on the platform and page visit history
• Login and logout timestamps
• Gaming activity history and betting patterns

2.3 Financial Transaction Information

• Deposit and withdrawal amounts and dates
• Payment method details (not card numbers — masked references only)
• Transaction reference numbers

3. How We Collect Information

We collect information in the following ways:

3.1 Direct Collection

You provide information directly when you create an account on our platform, log in, make a deposit or withdrawal, or contact customer support. This collection is entirely based on your voluntary consent.

3.2 Automatic Collection

Our servers automatically collect certain technical information, including cookies, log files, and tracking technologies. This information is primarily used to ensure platform security and improve the user experience.

3.3 Cookies and Similar Technologies

We use functional cookies that help maintain your session and provide security. You can manage cookies from your browser settings, but disabling cookies may cause some services to not work properly.

4. Purpose of Using Information

We use the collected information for the following purposes:

• Account Management: Registration, verification, and account maintenance
• Service Delivery: Betting, gaming, and transaction processing
• Security: Fraud detection, anti-money laundering (AML), and preventing fraudulent activity
• Age Verification: Restricting access to users under 21 years of age
• Customer Support: Resolving your issues and handling complaints
• Personalized Experience: Displaying games and offers based on your preferences
• Legal Compliance: Adhering to applicable laws and regulations
• Communications: Notifications about important policy changes and account matters

We never sell your information. If your information is used for marketing purposes, it is only to inform you about our own services, and you can opt out of such communications at any time.

5. Information Sharing and Third Parties

gqee does not sell or rent your personal information to third parties. However, information may be shared in the following limited circumstances:

5.1 Payment Processors

Necessary information is shared with bKash, Nagad, Rocket, Upay, and authorized bank transfer processors to complete financial transactions. These organizations follow their own security standards.

5.2 Technology Service Providers

Server hosting providers, cybersecurity firms, and game software suppliers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, Ezugi) may access limited information for technical service purposes, but they are contractually bound to protect the confidentiality of that information.

5.3 Legal Obligations

We may be required to disclose information pursuant to a court order, regulatory authority directive, or applicable law. In such cases, we will only provide information that is legally required.

6. Data Protection and Security Measures

We apply industry-standard technical and administrative measures to keep your information secure:

• SSL Encryption: All data transmissions are protected by 256-bit SSL/TLS encryption
• Firewall Protection: Advanced firewall systems block unauthorized access
• Regular Security Audits: Penetration testing and vulnerability assessments are conducted regularly
• Access Controls: Only authorized personnel can access the information they need
• Data Minimization: Information not required for the service is not collected
• Secure Servers: All data is stored on secure, encrypted servers

Please note that data transmission over the internet is not completely secure. We do our best to provide maximum protection, but we cannot guarantee absolute security. If you suspect a security breach, contact us immediately.

7. Data Retention Period

We retain your information only for as long as necessary:

• Active Accounts: All information is retained for the duration the account remains active
• Closed Accounts: Certain information may be retained after account closure for legal compliance and audit purposes
• Financial Transaction Records: Retained for the period required under anti-money laundering regulations
• Communication History: Retained for a set period to improve customer service quality and resolve disputes

Once the retention period ends, information is securely deleted or anonymized.

8. Your Rights and Controls

You have the following rights regarding your personal information:

• Right of Access: You may request to know what information we hold about you
• Right of Rectification: You may request correction of inaccurate or incomplete information
• Right of Erasure: In certain circumstances, you may request deletion of your information (except where legal obligations apply)
• Right to Restrict Processing: In certain cases, you may request that processing of your information be limited
• Right to Opt Out of Marketing: You may stop promotional communications at any time
• Right to Lodge a Complaint: You may file a complaint regarding a breach of our privacy policy

To exercise any of the above rights, email us directly at: [email protected]. We will respond as soon as possible after receiving your request.

9. International Data Transfers

Our servers and service providers may be located in various countries. Even if your information is transferred outside Bangladesh, we ensure that:

• Appropriate safeguards are maintained for all international data transfers
• Receiving parties are contractually bound to uphold our privacy standards
• Data is transferred through secure channels including SSL encryption

By agreeing to this Policy, you consent to such data transfers.

10. Protection of Minors' Data

The gqee platform is intended for users aged 21 and above only. We do not knowingly collect personal information from any minor.

Age verification is mandatory during the registration process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If you believe a minor has registered on our platform, please notify us at [email protected].

11. Policy Changes and Updates

We reserve the right to update this Privacy Policy as needed. For any significant changes, we will:

• Update the revision date on this page
• Send a notification to your registered email
• Inform you of the changes when you log in to the platform

Continued use of the platform after a revised policy is published will indicate your acceptance of the new policy. We therefore recommend visiting this page regularly.

12. Responsible Gaming and Data

Alongside privacy, we believe in responsible gaming. By analyzing your gaming activity data, we may identify unusual patterns that indicate problematic gaming behavior.

In such cases, we will inform you about available support and resources. To learn more about responsible gaming, visit our Responsible Gaming page.

You can set limits on your account or temporarily suspend it at any time. These steps do not affect your privacy.